Refund policy
Refund and Return Policy
Last updated: August 14, 2026
At Bunora™, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, you have 90 days to request a return, subject to the conditions set out below and without prejudice to any legal rights you may have.
1. 90-Day Satisfaction Guarantee
You have 90 calendar days from the date your order is delivered to request a return under our satisfaction guarantee.
This commercial guarantee is offered in addition to any legal rights available to consumers under applicable law.
If you reside in Spain or another country within the European Union, your statutory rights regarding withdrawal and legal conformity will prevail whenever they are more favorable or applicable.
2. Return Conditions
To ensure that we can properly process a return, the product must:
- Be in reasonably good condition.
- Include its accessories, where applicable.
- Retain its original packaging whenever possible.
- Not show damage caused by misuse, accidents, negligence, or improper handling.
During the statutory withdrawal period, you may inspect the product in the same manner that you could reasonably do in a physical store.
If the product has been used beyond what is necessary to verify its nature, characteristics, and functionality, we may apply a proportional reduction to the refund where permitted by applicable law.
3. How to Request a Return
To request a return, please contact our customer service team:
Email:
bunarabunora@gmail.com
Please provide:
- Order number.
- Full name.
- Email address used to place the order.
- Reason for the return, if you wish to provide one.
Once we receive your request, we will provide you with the necessary instructions to complete the process.
Do not send any product to a return address without first receiving instructions from us.
4. Return Shipping Costs
Defective, Damaged, or Incorrect Product
If you receive a defective product, a product damaged during shipping, or a product different from the one you ordered, please contact us and we will assess the situation.
Where legally required, Bunora™ will cover reasonable return costs and provide the solution required by applicable law, which may include repair, replacement, price reduction, or refund.
Returns Due to Customer Preference
When a return is made simply because you have changed your mind and there is no defect or lack of conformity, the direct return shipping costs may be borne by the customer, provided this condition was disclosed beforehand and applicable law allows it.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect order, we recommend contacting us as soon as possible and providing clear photographs or videos showing the issue.
This will allow us to review the case and provide a solution more quickly.
Depending on the circumstances and applicable legal rights, we may offer:
- Product replacement.
- Reshipment.
- Repair, where applicable.
- Refund.
- Price reduction.
- Another legally applicable solution.
6. Products That May Be Excluded from Returns
Certain products may be excluded from the right of withdrawal where permitted by applicable law, including:
- Personalized products or products manufactured specifically to order.
- Sealed products that, for reasons of hygiene or health protection, are not suitable for return once their seal has been opened.
- Products damaged as a result of misuse.
These exclusions will not limit any legal rights that apply in the event of a defective or non-conforming product.
7. Refunds
Once we receive the product, where applicable, we may inspect its condition before completing the refund.
When a return is approved, the refund will generally be issued using the same payment method used to make the purchase.
In cases involving the statutory right of withdrawal, the refund will be processed within the time limits established by applicable law. In certain circumstances, the seller may wait until the returned product has been received or until proof that it has been shipped has been provided before issuing the refund.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
8. Legal Guarantee
Products sold by Bunora™ are covered by the applicable statutory legal guarantee of conformity in accordance with applicable law.
The legal guarantee should not be confused with our 90-day commercial satisfaction guarantee.
The legal guarantee covers cases of lack of conformity established by applicable regulations and does not cover damage caused by improper use, accidents, unauthorized modifications, or normal wear and tear resulting from the nature of the product.
9. Right of Withdrawal in the European Union
If you are a consumer and make an online purchase from a country within the European Union, you generally have a legal right to withdraw from the purchase within 14 calendar days from receipt of the product, without having to provide a reason, subject to the exceptions established by applicable law.
Exercising this right does not affect our 90-day commercial satisfaction guarantee, which is offered additionally and is subject to its own conditions.
To exercise your right of withdrawal, you may contact us at:
10. International Shipping
Bunora™ may ship orders to different countries.
Return conditions, transportation costs, and any customs obligations may vary depending on the country from which the purchase is made and the applicable legislation.
Mandatory consumer rights recognized under the laws of your country will prevail where applicable.
11. Contact
For any questions regarding returns, refunds, or warranties, you can contact us:
Bunora™
Website:
www.mybunora.store
Email:
bunarabunora@gmail.com
Phone:
+34 675 36 23 31
Postal Address:
Calle Almonacid 9
28038 Madrid
Madrid, Spain